Frequently Asked Questions (FAQs) – Uraan

Welcome to Uraan FAQ section. Here you’ll find answers to common questions about our products, orders, payments, s hipping, and returns.

Q: What is Uraan?

Uraan is a Pakistan-based clothing brand offering affordable, trendy, and high-quality fashion for everyday wear. We focus on delivering stylish outfits with comfort and value.

Q: What kind of products do you offer?

We offer a wide range of women’s clothing, including:

  • Unstitched suits

  • 2-piece & 3-piece outfits

  • Casual and seasonal wear

Our collections are designed to match modern fashion trends.

Orders & Payments

Q: How can I place an order?

You can place an order easily through our website:

  1. Select your desired product

  2. Add it to your cart

  3. Proceed to checkout

  4. Enter your shipping details and confirm your order

Q: What payment methods do you accept?

We accept multiple payment options for your convenience:

  • Cash on Delivery (COD)

  • Bank transfer

  • Digital payments (JazzCash / Easypaisa)

Q: Can I cancel my order?

Yes, you can cancel your order before it is shipped by contacting our support team. Once the order has been dispatched, cancellation is not possible.

Q: Will I receive order confirmation?

Yes, once your order is placed, you will receive a confirmation message via SMS or email.

Shipping & Delivery

Q: How long does delivery take?

  • Standard delivery: 3–5 working days

  • Delivery times may vary depending on your location and courier service

Q: Do you deliver all over Pakistan?

Yes, Uraan offers nationwide delivery across Pakistan, including major cities and remote areas.

Q: Do you offer international shipping?

Currently, Uraan delivers only within Pakistan.

Q: How can I track my order?

Once your order is shipped:

  • You will receive a tracking number

  • You can track your parcel through the courier service

Returns & Exchanges

Q: Can I return an item?

Yes, returns are accepted within 15 days of delivery, subject to our Return & Exchange Policy.

Q: Can I exchange a product?

Yes, exchanges are available in case of:

  • Wrong item delivered

  • Damaged or defective product

Q: What if I receive a damaged or incorrect item?

If you receive a damaged or wrong product:

  • Contact us within 48 hours of delivery

  • Share images/videos as proof

  • Our team will resolve your issue quickly

Additional Information

Q: Are your products good quality?

Yes, we focus on providing high-quality products at affordable prices to ensure customer satisfaction.

Q: Do you offer discounts or promotions?

Yes, Uraan regularly offers:

  • Seasonal sales

  • Discount offers

  • Special promotions

Stay connected to never miss a deal.

Q: How can I contact Uraan?

You can contact us anytime:

📧 Email: uraanofficial3@gmail.com
📱 WhatsApp: +92 (305) 1777718

Our support team is always ready to assist you.

Still Have Questions?

If you didn’t find your answer here, feel free to contact us anytime. We’re here to help you have the best shopping experience with Uraan.